Shaping the Future

Day 2: Core Conference • April 18, 2008
7:30 – 8 a.m. Registration and Continental Breakfast
8 – 8:10 a.m. Welcome
8:10 – 9:30 a.m. Opening Keynote:
Fred Lee
Learning from Disney: Beyond Patient Satisfaction
Patient loyalty is becoming the buzz word in health care. Fred Lee will discuss how patient loyalty is largely lip service as none of the services or measurements focus on it. He will show how an organization can go from good to great in patient perception.
9:30 – 10 a.m. BREAK – Visit Posters & Vendors
12:05 – 1:05 p.m. Lunch
2:05 – 2:20 p.m. Break
3:20 – 3:30 pm. Break
3:30 – 4:30 pm. Closing Keynote:
Saving Time, Saving Resources and Saving Lives
James A. Cato, CRNA, MHS, MSN, CPEHR
This presentation will help nurses understand how adopting and leveraging technology into nursing practice can help their organization achieve their goals of saving time, saving money and saving lives.
4:30 – 4:45 pm. Evaluation
Shaping the Future